All of us here at S&G LOVE our online shopping – and because of this we are no stranger to its pitfalls. We know sometimes clothes don’t fit the way you want them to, or perhaps you had a little shop after seven too many sav blancs and purchased 653 cushions when 8 would have done the trick.
We get it.
That’s why at Stone and Grain we are happy to offer refunds, credit notes, or in store exchanges for any items you no longer require, within 14 days of the original online purchase.
When returning your gear, please ensure it is unworn, in its original condition and has tags attached. You guys will be responsible for shipping and handling charges for any returns.
Make sure you include a copy of your order receipt as proof of purchase and your details so we can contact you if there are any issues.
Please allow 10 working days after your return for your refund to be processed. Refunds will be processed in the same manner as payments so if, for example, you paid by Mastercard you will receive a refund on your Mastercard.
If merchandise is received by us after the 14 day return period the customer will not qualify for a refund. In this case we are happy to issue a credit note up until 30 days after the original purchase date.
Returning Sale Stock:
Stock which has been marked down cannot be returned so please be sure when making purchases on marked down stock. The only case in which a sale item can be returned is if the said item is faulty, and the fault not disclosed to you, the customer, in which case a refund or credit note will be issued.
This does not include our Sale Events (eg. 30% off storewide) in which full priced items are discounted for a short period of time. In these instances, customers are entitled to return any purchased product for a refund or exchange within the 14 day period at the reduced price.
To return merchandise for a refund, send items by registered mail to:
Stone and Grain
Shop 5, Ocean Plaza
71 The Parade
Ocean Grove Victoria, 3226
For any other information or enquiries, please contact email@example.com